We know that, even with all the available support from the Breathe experts, sometimes you may need to change your mind. If you find yourself in this situation we hope to make the returns process as pain-free as possible. Simply email firstname.lastname@example.org with the details and we will organise to pick up your product and process a refund.
Change of Mind
All of our made to order items and Sale items are not held in stock. This means you cannot amend the order once it has been placed and cannot cancel or return the order. Damaged or faulty made to order items are non-refundable. In this case a damaged part or product will be replaced by the supplier.
In the unlikely event you should want to return an item to us we are pleased to offer all customers a refund within 14 days of delivery. Unfortunately, we are not in a position to offer a refund of delivery charges and you will be liable for return shipping costs as well as a 10% restocking fee.
The product must be unused and in its original packaging. You must notify us in writing and all items must be returned in original packaging and in a re-saleable “as new” condition, otherwise we will be unable to exchange or issue a refund. The goods are your responsibility until they reach us, so please make sure they’re packed properly and can’t get damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Unfortunately, if products have been assembled or modified, we cannot take them as returns.
When returning items please allow 14 days from the date of collection for your refund to be processed. We will send you an email to let you know when your refund has been processed. Refunds will be credited to your original method of payment.
We want to be 100% sure that you are satisfied with your goods upon delivery. When your order is delivered, please check the contents thoroughly whilst the delivery person waits. In the rare event that your parcel arrives damaged, you have three options:
Refuse the delivery.
Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write ‘damaged’ alongside your signature on the delivery paperwork.
If you are unable to open and inspect the goods when you sign for your delivery please write ‘unchecked’ alongside your signature on the delivery paperwork.
If you refuse the delivery of your order, it will be returned to us and you will receive a refund for the product. However, you will not be refunded for the shipping costs and you will be responsible for the fees incurred in returning the item(s) to us as outlined above.
If you have noted damage on delivery, please contact us within 48 hours by email at email@example.com and we will make the necessary arrangements to collect the damaged/faulty goods at our expense. We ask you to include a photograph of the damage as well as a full description of the issue as part of our quality assurance checks. Please note, it is critical that you keep all the original packaging and do not throw it away before finishing the assembly. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.